Terms and Conditions

  1. Our acceptance of your order will take place when you have paid an agreed non-refundable deposit (minimum 50% depending on the chosen designer). At this point a legally binding contract will come into existence between you and us.
  2. If we discover that items ordered are not available due to discontinuation, unavailability, or any other reason that would make it impossible for us to fulfil your order, then you will be entitled to your money back, we will not be held liable for breach of contract, or compensation.
  3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  4. Deposits are non-refundable. The deposit cannot be transferred to another person or item. This does not affect your statutory rights.
  5. We will ask you to inspect your goods, and sign that the products are correct and not damaged when you come to collect in the store. At this point the settlement of all outstanding balances is due.
    No goods may be removed from the premises until full payment of the order has been fulfilled.
  6. Payment is accepted in the form of credit/debit card, bank transfer or cash. We do not accept cheques.
  7. All gowns remain the property of Brideside Boutique Ltd until paid for in full.
  8. Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this Terms and Conditions Notice and fully understand its requirements.
  9. All items purchased are non-returnable/refundable.
  10. The price stated only covers the cost of the goods, it does not cover the cost of any fittings and alterations.
  11. Brideside Boutique Ltd will not accept liability for any damage or loss to the goods once they have been tried on, used or collected by the customer.
  12. Customers who cancel their sales contract are not entitled to a refund of any monies already paid upto and including the cancellation date.
  13. For reasons of hygiene all accessories (earrings, necklaces etc) – which have been removed from the premises once paid for cannot be refunded or exchanged.
  14. Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes.
  15. Please note, Gowns are ‘Made to order’ not ‘Made to Measure’.
  16. Making sure the correct sizes are ordered. Once sizes have been taken for your order, we will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing (for example due to pregnancy).
  17. During the order process, we will let you know an estimated time frame of when we will provide the products to you. Please be aware unless a fixed date for delivery has been agreed in writing, we will provide you with an estimated delivery date. We will make every attempt to work within this delivery date, though we will keep you notified of any delays.
  18. We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  19. If there are any issues raised at the time of the collection in the form of rips, tears or product related issues with any of the dresses, we will of course do our best to rectify this directly with the designers in a timely manner.